IT Operations Portal
Al-Ikhsan Sports Sdn Bhd — IT Operations
Assets, licences, endpoints and helpdesk — every metric routes into an agentic AI workflow with one-click hand-off to HR, Procurement, Finance or end users.
From hire to exit — accounts, devices, licenses, access, fully automated.
Hardware, software, warranties and renewals managed automatically.
Detect, resolve and escalate infrastructure issues automatically.
AI becomes the first-line support desk.
Continuously enforce IT security policies.
Automate purchasing, renewals and vendor coordination.
Turn IT data into actionable insights for leadership.
An AI manager that reviews the environment every morning and drives execution.
Total assets
2,548
All categories
Active
2,050
In repair
34
Laptops
980
Desktops
420
Servers
38
Active
2,180
81% used
Unused
176
Reclaim candidates
Expiring 30d
38
Annual renewals
RM 2,208,000
Monthly cost
RM 184,000
Duplicates
12
Critical vulns
7
Open CVEs
186
MFA gaps
106
Patch compliance
86%
EDR coverage
96%
Backup success
98.4%
Open
64
SLA breached
7
CSAT
4.4/5
Avg response
12 min
Avg resolution
4.2 hr
FCR
71%
Servers online
36/38
Uptime
99.94%
Storage used
71%
Avg CPU
47%
Avg RAM
68%
Live anomalies
6
Active users
1,718
New this month
24
Pending offboard
11
MFA enabled
1,612
Privileged
38
Dormant
64
Active vendors
48
Contracts
62
Expiring 60d
8
Open POs
34
In delivery
11
Pending PRs
22
Annual budget
RM 8,400,000
Utilised
61%
Remaining
RM 3,280,000
Cloud spend/mo
RM 184,000
Savings ops
RM 412,000
Idle cloud
22
Reclaim and reassign across new joiners to avoid renewing surplus seats at the August anchor.
No login activity since reassignment in March — cancel before September renewal window closes.
Annual renewal of RM 580K requires procurement approval; legal review pending on the new ULA terms.